Reference

The Terms You Agree To

Opening an account with hb7777 means you accept the rules on this page. They spell out who can hold a wallet, where deposits come from, and how a settled round is treated when a question comes up.

One account per personWallet in your own nameLocal law decides accessSupport in Bangladesh
hb7777 The Terms You Agree To
REACHING THE DESK

Where to Raise a Terms Query

A clause question is usually an account question, so we route it through the desk that already handles your wallet. Start from live chat once you are signed in, because the agent can see your last bKash or Nagad transfer without you retyping any reference. If you need an answer in writing, ask for it by the heading you want explained, such as the section on wallet ownership or on settled rounds. We reply in English, and the conversation stays attached to your account so a later shift can pick it up without starting again.

Live chat Open chat from your signed-in account. The agent sees your registration number, your last bKash or Nagad transfer and the clause you are asking about, so you skip repeating the basics.
Email a clause Write to our support address and quote the heading you want clarified. We answer in writing, which helps when you need a record of how a wallet or withdrawal rule is read.
Account inbox Word of a changed term lands in your account inbox before it takes effect. Check it after any wallet update, especially if you moved to a new Rocket or Upay number.
DATA AND ACCESS

How We Handle Your Account Data

Your registration number, wallet name and transfer records are kept so we can settle a dispute or answer a lawful request from a Bangladesh authority. We do not sell that list, and we do not pass it to game providers beyond what a round needs. Session cookies keep you signed in on your phone; clear them and the next login asks for your password plus the code sent to your number. Old records are deleted once the holding period for payment evidence ends, and you can ask us to correct a wrong name or an out-of-date number at any point.

What we store

Your mobile number, wallet name, deposit references and the device you sign in from. Payment evidence is held longer than chat history, because a wallet query can arrive months later.

Cookies on your phone

A session cookie keeps you signed in, and a small set remembers your language choice. Clearing browser data signs you out and the next login asks for a fresh code.

Corrections you request

Ask the desk to fix a misspelled name or an old number and we action it from support. Some fields need a document check first, so allow one reply cycle.

Holding period

Payment records stay for the period local rules require, then are deleted or anonymised. Chat transcripts are kept for less time. You can ask what we hold by writing from your registered number.

Questions About the Terms

These are the points readers ask us about most after signing in for the first time. If your situation is not covered, bring the exact heading to live chat and we will point you to the line that decides it.

Yes. The same terms cover the browser version on your phone and on desktop. Nothing changes with screen size — wallet rules, account ownership and settlement of a round read the same on both.

We hold the amount instead of crediting it. Send the transaction ID from your own wallet and we return the money to the sender, because a deposit has to come from a wallet in your name.

No. One account per person and per mobile number. If you forget your login, use the reset on the sign-in screen instead of opening a second profile, because duplicates are closed under these terms.

You do, with your own local law as the test. Access depends on your law and eligible regions, and we cannot open an account from a place where the service is not permitted.

For anything that touches money, yes. The updated wording goes up on this page and an account message reaches you before it applies to your wallet. Wording fixes with no cash effect go up quietly.

Start with live chat from your signed-in account and name the heading you want explained. If you need it in writing, ask for an email reply so you keep the answer on file.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.